Privacy Policy — Inbound Ops LLC

Effective Date: January 2026

Inbound Ops LLC (“Inbound Ops,” “we,” “our,” or “us”) provides software and communication technology that enables businesses to communicate with their customers by phone and SMS. We do not provide HVAC, plumbing, or home services. We provide the tools those businesses use to communicate with their customers.

This Privacy Policy explains how information is collected, used, and protected when our platform delivers phone calls and text messages on behalf of our client businesses.

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How the Service Works

Inbound Ops provides a missed-call text-back system and related messaging tools for client businesses. When a customer calls or texts a business that uses our platform, and that call or message cannot be answered immediately, our system may send one or more automated, service-related SMS messages on behalf of that business so the conversation can continue.

All messages sent through the platform are between the customer and the business they contacted. Inbound Ops only provides the technology that transmits those messages.

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Information We Collect

To operate the platform, we may process limited information, including:

• Phone numbers

• Message content

• Message timestamps

• Delivery and reply status

• Call routing and connection data

We do not collect or store consumer payment information. We do not collect browsing data or track individuals for advertising purposes.

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How We Use Information

We use this information only to:

• Deliver phone calls and SMS messages between customers and client businesses

• Enable client businesses to respond to missed calls and messages

• Maintain system reliability and prevent fraud, abuse, or misuse

• Comply with legal and regulatory requirements

Inbound Ops does not use message data for advertising, marketing, or lead generation.

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No Marketing Use

Inbound Ops does not sell, rent, or share consumer phone numbers or message content for advertising, marketing, or promotional purposes.

Messages sent through our platform are transactional and service-related, initiated by a customer’s contact with a client business.

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Data Sharing

Message and call data may be transmitted through telecommunications carriers, cloud service providers, and SMS delivery platforms solely for the purpose of delivering communications. These providers are contractually required to protect the data and may not use it for any other purpose.

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Data Retention

We retain message and call records only as long as necessary to operate the service, comply with legal obligations, resolve disputes, and enforce agreements. Data may be deleted or anonymized when no longer required.

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Data Security

We use industry-standard administrative, technical, and organizational safeguards to protect personal information against unauthorized access, misuse, or disclosure.

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Opt-Out

Consumers may opt out of receiving SMS messages from a client business at any time by replying STOP to any message.

Message and data rates may apply depending on the mobile carrier.

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Your Rights

You may request access to or deletion of personal data by contacting the business you communicated with or by contacting Inbound Ops at the address below.

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Contact

Inbound Ops LLC
Lake Hiawatha, NJ
Email: hello@inboundops.vip
Phone: 8628230571